Restoring Safe Services
 


Restoring Services (Phase One)


Phase One of Manitoba’s economic recovery began on May 4, 2020. Critical public health measures and current travel restrictions remain in place. Priority elective surgeries were restarted, diagnostics screening resumed and some non-essential businesses were reopened.

Additional information on specific priorities in Phase One, including public health/workplace health and safety guidance for specific sectors, is available below.


Public gatherings such as social gatherings, worship, weddings and funerals continue to be restricted to 10 persons.


Government offices continue to be safe and, unless otherwise determined by management, remain open to staff. Government departments will evaluate changes that were made due to the pandemic to identify those that have created a negative impact on services, and to recommend where unscheduled drop-in services to the public may be reinstated.

Employees who are working effectively off-site may continue to do so. Decisions about working from the office or at home will be made gradually and deliberately, with a focus on productivity and effectiveness and a view towards building a more flexible workforce in the long-term.


In March 2020, a number of non-urgent surgical and diagnostic procedures were postponed as part of the provincial effort to ensure health-system capacity to respond to COVID-19.

On April 24, health officials moved to restart elective surgeries and other non-emergent health services. All necessary precautions will be taken to protect staff and patients from the risk of COVID-19 including point of care screening, the use of appropriate protective personal equipment and limiting the number of staff in the room.


At the direction of their respective regulatory bodies, regulated health professionals, such as chiropractors, physiotherapists, optometrists and podiatrists are no longer limited to providing urgent and emergent care. In addition, individuals who provide therapeutic massage and acupuncture services may resume providing those services.

Customers must maintain a distance of at least two metres, except when receiving service or for brief exchanges. All businesses will be required to limit occupancy to 50 per cent of normal business levels or one person per 10 square metres, whichever is lower. These requirements will be enforceable under public health orders.

In addition to general public health guidance for businesses, other important considerations for these businesses include:

  • Practitioners should see customers by appointment only and keep logs of appointments for possible contact tracing for a minimum of 21 days.
  • Customers and people who may attend with customers may be screened by telephone before an appointment is booked and should not be given an appointment if they have COVID-19 symptoms.
  • People should be screened when they arrive for an appointment. People identified as symptomatic should not be allowed into the building and should be instructed to call Health Links - Info Santé.
  • Waiting room management strategies must be in place. Strategies should include waiting in car if possible, or practice physical distancing if waiting in the business. No more than 10 people may gather in common areas.

Seasonal campgrounds, vacation cabins and yurts, pawnshops, tutoring, and education and training services may operate, provided that occupancy levels are maintained to allow staff and customers to maintain a physical distance of at least two metres, except for brief exchanges.

Additionally, all other retail businesses, such as clothing and shoe stores, jewellers, tailors, flower shops, sporting good/adventure stores, vaping supply shops, boat dealers, ATV and snowmobile dealers, gift, book and stationery stores, pet groomers, and similar businesses may open and are required to limit occupancy to 50 per cent of normal business levels or one person per 10 square metres, whichever is lower.

These requirements will be enforceable under public health orders.

In addition to general public health guidance for businesses, other important considerations for these businesses include:

  • Business should post signage warning that peopled should not enter the store if they feel unwell or have travelled outside of Manitoba in the last 14 days.
  • Food sampling of goods by customers should be discouraged. Customers should be reminded to avoid touching items unless necessary.
  • Businesses should maintain a single point of entry. Entrances into the business, including any lines that form, need to ensure physical distancing is in place to prevent congestion.
  • No more than 10 people may gather in common areas. Businesses should discourage groups of people from gathering.
  • Regular return policies can be maintained.
  • Clean frequently-touched surfaces and shared equipment (such as telephones, tablets or point-of-sale equipment) often.
  • Change rooms should be used sparingly. If they are used, high-touch areas should be cleaned between customers.
  • Consider the use of barriers, such as Plexiglas shields, at point of sale or other staff/client interaction locations.
  • Provide appropriate cleaning supplies, and ensure staff are trained on the cleaning procedures to be done and how to use the supplies safely.

Public food establishments, such as restaurants, cafeterias, cafes and similar businesses are to remain closed, except for delivery, take-out and patio or walk-up food service. Customers must maintain a distance of at least two metres, except for brief exchanges. All businesses are required to limit occupancy to 50 per cent of normal business levels. These requirements are enforceable under public health orders.

Businesses may continue to provide goods by delivery or pick-up that have been ordered online, by telephone or other remote means.

In addition to general public health guidance for businesses, other important considerations for these businesses include:

  • Businesses should post signage warning that peopled should not enter the store if they feel unwell or have travelled outside of Manitoba in the last 14 days.
  • Consider limiting menus to minimize the number of cook staff in the kitchen at any one time.
  • A distance of two metres/six feet is required between tables. Sitting or standing at counters is not allowed unless a two metre separation between groups can be maintained. Consider seating people at tables with twice the seating capacity as there are customers (two people at a table for our, or four people at a table for eight) to help maintain physical distancing and reduce capacity by 50 per cent.
  • No more than 10 people may gather in common areas or at one table. Customers do not have to be from the same household, but physical distancing is encouraged if they are not.
  • Buffet services are not allowed. Food and drinks must be delivered directly to customers.
  • Surfaces such as tables, chairs and booths must be cleaned between customers.
  • Table items, such as condiments, menus, napkins and décor, should be removed unless they can be cleaned between customers.
  • Drink refills are not allowed unless a clean cup or glass is provided. Cups, straws and lids should be behind a counter and handed to customers.
  • Self-service condiments, including ketchup, mustard, salt, pepper or insulated containers of milk or cream, should be removed. Use disposable condiments instead.
  • Leftover food can be disposed of or packaged to go by the customer.
  • A 60 per cent or higher alcohol-based hand sanitizer or a portable hand wash station needs to be available at entrances and exits for public and staff use. Washrooms should be sanitized frequently and a process for business sanitization needs to be in place.
  • Provide appropriate cleaning supplies, and ensure staff are trained on the cleaning procedures to be done and how to use the supplies safely.
  • Clean frequently touched surfaces and shared frequently. Use an appropriate disinfectant or bleach solution for cleaning surfaces. Use alcohol wipes to clean electronics.
  • Encourage staff to wash their uniform immediately when they get home.

Hair stylists/barbers may reopen if businesses maintain an occupancy level to allow staff and customers to maintain a physical distance of at least two metres, except when receiving services or for brief exchanges. All businesses will be required to limit occupancy to 50 per cent of normal business levels or one person per 10 square metres, whichever is lower. These requirements are enforceable under public health orders.

Services are limited to hair washes, cuts, colouring and styling. Beard and moustache trimming is also allowed. No other personal services, such as ear piercing, waxing or nail services, are allowed. Businesses may continue to provide goods by delivery or pick-up that have been ordered online, by telephone or other remote means.

In addition to general public health guidance for businesses, other important considerations for these businesses include:

  • Business should post signage warning that peopled should not enter the store if they feel unwell or have travelled outside of Manitoba in the last 14 days.
  • See customers by appointment only and keep logs of appointments for possible contact tracing for a minimum of 21 days.
  • Customers and people who may attend with customers should be screened by telephone before an appointment is booked and should not be given an appointment if they have COVID-19 symptoms.
  • People should be screened when they arrive for an appointment. People identified as symptomatic should not be allowed into the building and should be instructed to call Health Links - Info Santé.
  • Waiting room management strategies must be in place. Strategies should include waiting in car if possible, or practice physical distancing if waiting in the business. No more than 10 people may gather in common areas.
  • A 60 per cent or higher alcohol-based hand sanitizer or a portable hand wash station needs to be available at entrances and exits for public and staff use. Washrooms should be sanitized frequently and a process for business sanitization needs to be in place.
  • Hair should be washed before cutting.
  • Equipment, instruments and material that cannot be disinfected between customers cannot be reused.
  • Service providers may wear non-medical masks, particularly when close touch or contact is involved.
  • Service providers may wear protective gloves when providing service particularly when close touch or contact is involved.
  • Work/service areas are kept two metres apart and are sanitized after each client.
  • Onsite snack bars, coffee bars and other confectionery style counters must not operate.
  • Magazine racks and toys are removed and play areas in waiting rooms are closed.

Museums, galleries and libraries may reopen if the organization can maintain an occupancy level to allow staff and customers to maintain a physical distance of at least two metres, except for brief exchanges. These requirements will be enforceable under public health orders.

In addition to general public health guidance for businesses, other important considerations for these businesses include:

  • Sites should post signage warning that peopled should not enter the facility if they feel unwell or have travelled outside of Manitoba in the last 14 days.
  • Organizations must post external signs indicating COVID-19 physical distancing protocols.
  • High-touch displays must remain closed.
  • Online ticket sales should be used where possible.
  • Staff are given information about physical distancing and floor markings are installed where service is offered or lines form.
  • Entrances into the business, including any lines that form, need to ensure physical distancing is in place to prevent congestion.
  • Increase cleaning of high-touch surfaces such as railings, door handles, elevators and all shared surfaces, supplies, tools and equipment, such as computer keyboards.
  • Sites may adjust to allow for self-guided tours or app-based self-guided tours instead of using shared headsets or live guides.
  • On-site restaurants must follow same guidelines as other restaurants.

Playgrounds, skate parks, golf courses, tennis courts, driving ranges, marinas, drive-in movie theatres and other similar recreation facilities may reopen if people maintain a distance of at least two metres, except for brief exchanges. All businesses will be required to limit occupancy to 50 per cent of normal business levels or one person per 10 square metres, whichever is lower. These requirements are enforceable under public health orders.

Businesses may continue to provide goods by delivery or pick-up that have been ordered online, by telephone or other remote means.

In addition to general public health guidance for businesses, other important considerations for these businesses include:

  • Customers should be screened by telephone before an appointment or tee-time is booked and are prevented from booking if they have COVID-19 symptoms.
  • Where applicable, establishments must maintain a single point of entry. Entrances into the establishments, including any lines that form, need to ensure physical distancing is in place to prevent congestion.
  • No more than 10 people may gather in common areas. Establishments should discourage groups of people from gathering.
  • A maximum of four golfers per group is allowed, with one person per golf cart, or two people from the same household.
  • Pins on greens will remain in the hole at all times during play. Public-use items, such as ball-washing stations and water fountains, must be closed or removed. Shared course equipment should not be used. If it is used, it should be sanitized between customers.
  • Recreation areas, such as dance floors, pool tables and other areas, are to remain closed.
  • On-site restaurants must follow same guidelines as other restaurants.

Parks, campgrounds, yurts and vacation cabins may remain open if people maintain a distance of at least two metres, except for brief exchanges.

The following guidelines should be followed by patrons, volunteers and staff at outdoor recreation facilities:

Guidelines for Beaches:

  • Beaches are open to all members of the public.
  • Beach capacity should be managed to maintain a minimum of 12 feet/four metres distance between toweling/beach blanket groups and with one household per group.
  • Individuals from different households should maintain physical distance of six feet/two metres outdoors, indoors, in the sand and in the water.
  • Towels, beach toys, food and other items should not be shared between members of different households.
  • Parking lots and the beach should be managed to limit beach capacity to accommodate adequate social distancing based on an assessment by the beach manager.
  • Picnic areas should be closed if social distancing cannot be maintained and if sanitization cannot be performed between use.

Lifeguards/Beach Safety Officers

  • Lifeguards/lifeguard stands should maintain physical distancing from the public except in case of emergency.

Admissions/Contact Stations/Rentals

  • Admission/entry transactions are encouraged to be non-contact in nature, such as online transactions.
  • Any necessary visitors-staff interactions should be in accordance with social distancing.
  • All rental equipment must be cleaned and disinfected between each use. If this is not possible then rental should not be allowed. Masks and snorkels should not be rented.

Restrooms, Comfort Stations, Showers

  • Managers should ensure that users can abide by social distancing standards for bathroom lines and follow any established visual guidelines for maintaining a 6-foot distance in all restroom facilities.
  • The managing entity should plan for enhanced cleaning/disinfection of these facilities, daily to multiple times a day if possible.
  • Restroom facilities should contain adequate hand washing and/or sanitizer stations.
  • Avoid using public facilities to change clothes or to shower if possible, and perform these activities in your own home.
  • Close water fountains and water refill stations and bring water from home if possible. If water refill stations are open, there must be a handwashing or hand sanitization area available immediately beside the refill station.
  • Food services should follow restaurant protocols and guidelines.

Day camps may operate if they maintain occupancy and activity levels that allow people to maintain a physical distance of at least two metres, except for brief exchanges. The maximum number of children per site is 16. Overnight camps are not permitted.

In addition to general public health guidance for businesses, other important considerations for these businesses include:

  • Screening must occur each day at drop off. Children with symptoms should not be allowed to attend. Child care centre sanitation and infection prevention guidelines must be followed. For detailed information, visit: https://www.gov.mb.ca/fs/childcare/resources/pubs/infection_control.pdf
  • If campers are brought to public areas, such as a park, consider splitting the groups into smaller units, such as two groups of eight campers with two supervisors, to maintain the maximum of 10 gathering in one place.
  • Disinfect surfaces frequently.
  • Be outdoors as much as possible. Promote individual activity to minimize contact. Contact sports or games or the use shared equipment is strongly discouraged. Remove toys, crafts and books that are not easily sanitized.
  • Encourage extra handwashing for staff and campers.
  • Stagger meals/snacks/naps and encourage physical distance between campers.
  • Sites must use separate exits, develop staggered drop-off schedules and ensure there is no contact throughout the day with other groups.