Workshop Calendar

Communication and Conflict Skills (CCS001)

Who Should Attend:

All levels of employees who would like to develop or improve their basic communication and conflict management skills.

Office Professionals Certificate Core Credit

Overview of the Workshop:

This highly interactive workshop will assist individuals in developing the essential communication skills of effective listening, conveying clear information, providing effective feedback, clarifying perceptions and assumptions, and resolving workplace conflict.

Learning Objectives:

• apply a communication model to identify common communication barriers and the factors and conditions that help or hinder effective communication
• self assess personal competency level in listening, questioning, giving and receiving feedback
• identify and apply effective behaviours to personal development areas
• examine a model for resolving conflict and observe strategies for using five conflict resolution approaches
• apply a problem solving model to specific situations in case studies and interactive activities

Facilitator:

• Marion Kitz

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