Workshop Calendar

Powerful Listening: The Art & Practice (LIS001)

Who Should Attend:

All levels of staff who want to improve their communication skills to increase their effectiveness in managing, negotiating, resolving conflicts, providing customer service, and building relationships.

Office Professionals Certificate Core Credit

Overview of the Workshop:

This workshop will make you a more powerful listener and responder in interpersonal communication. It will help you understand the emotions and intentions of people.

Learning Objectives:

• build strategies for remaining strong, centered and balanced in all listening encounters
• develop techniques for powerful transitioning in and out of listening situations
• identify and respond effectively to the dynamic mix of another person's content, emotion and intention
• practice generating powerful responses based on the vital skills of caring, influence, and persuasion

Facilitator:

• David Zinger

Upcoming Courses