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Frequently Asked Question (FAQs)

  1. Why do I need a user name and password to enter the Learning Management System (LMS)?

  2. Where do I get my user name and password?

  3. What if my pay advice looks different than the example above?

  4. Do I have to set up an account in the LMS?

  5. What do I do if I forget my password?

  6. What if I have trouble logging in?

  7. After I logged in my screen didn’t look right. What should I do?

  8. I followed the instructions to allow Pop-Ups but I still can’t see the page properly. What should I do next?

  9. What are Add-Ons and why are they important?

  10. I tried to follow these instructions and I still cannot see the page properly.

  11. What are the other links on the login page?

 

    Frequently Asked Questions (FAQs) - (.pdf)



1. Why do I need a user name and password to enter the Learning Management System (LMS)?

The LMS is a secure site and requires each user to login with a distinct user name and password. This process ensures that only you can access your learning information.

2. Where do I get my user name and password?

Your user name is your personnel number, which appears on your pay advice. If you are a Manitoba government employee your pay advice looks like the example below.

pay stub example

3. What if my pay advice looks different than the example above?

If you work for the Manitoba government and your pay advice has the name of a payroll company such as ADP, etc., you should contact OSD at OSD@gov.mb.ca, and we will help you to login to the LMS.

4. Do I have to set up an account in the LMS?

No. If you work for the Manitoba government and your pay advice looks like the example in question 2 above, then an account has been created for you. If you are not paid by SAP then you will need to have an account created for you. Please contact OSD at OSD@gov.mb.ca, and we will create an account for you.

5. What do I do if I forget my password?

On the LMS Login Page there is a link called “email me my password.” Click on this link and you will be taken to a password reminder page. Here you will type in your user name and your password will be sent you by email.

login

If you don’t receive an email with your password, please contact OSD by email at OSD@gov.mb.ca, and we will help you.

6. What if I have trouble logging in?

If you have trouble logging in at any other time, please contact OSD by email at OSD@gov.mb.ca, and we will help you.

7. After I logged in my screen didn’t look right. What should I do?

You may need to “allow Pop-Up Windows” so that you can see the screen properly. To allow Pop-Up Windows please follow these steps:

1. Click on Tools on your browser
2. From the drop-down menu click on Pop-up Blocker
3. Then Pop-up Blocker Settings (Diagram 1)
4. In the "address of website to allow" field type in OSD.learnflex.net (Diagram 2)
5. Click Add and Close the window


8. I followed the instructions to allow Pop-Ups but I still can’t see the page properly. What should I do next?

If you are still not able to properly see a page or open an online course you may also need to allow Add-ons. To allow Add-ons, please follow these steps:

1. Click on Tools in your browser
2. From the drop-down menu click on Manage Add-ons (diagram 1)
3. A new window will open with a listing of all Add-ons (diagram 2)
4. Scroll down the list. If you notice an item is disabled highlight the item and click on Enable in the lower right-hand corner of the window
5. When all items on the Manage Add-ons page are enabled, click on Close to close the window


9. What are Add-Ons and why are they important?

Add-ons allow Flash and other small applications to run, which are typically included in on-line courses.

10. I tried to follow these instructions and I still cannot see the page properly.

If you are still having difficulty seeing the page properly please contact the ICT Services Help Desk at 926-3400 or toll free at 1-888-281-1139.

11. What are the other links on the login page?

OSD also provides training and consulting services to external agencies that are not part of government. The other links on the login page are intended for that audience:

Create Account:

This option is for learners who are not employees of the Government of Manitoba.

Note to Government of Manitoba of Manitoba employees: Please do not create an account here as your account has been created for you.

 
Browse Calendar: Without logging in, you can access OSD’s calendar. The courses listed here are targeted to our external clients so not all courses are shown here. To view the entire OSD catalogue for government employees or to register for a course you must login to the LMS.