Manitoba Health
Home Care Appeal Process
The Manitoba Health Appeal Board (MHAB)
is a body that is independent of Manitoba
Health and Healthy Living. This board hears
appeals from individuals who are referred to
the Manitoba Home Care Program or who are
receiving home care services.
When can I appeal a decision?
Individuals may appeal to the MHAB if they disagree with a decision that has been made as to their eligibility, type of service or level of service.
Who can file an appeal?
Manitobans who are currently using home care services or who have applied for home care, family members, friends, primary caregivers or other providers may file an appeal when they have the home care user’s written consent.
How do I file my appeal?
The MHAB encourages you to contact your regional health authority home care office first to discuss your concerns. The MHAB Administrator will also provide assistance to you in trying to resolve your concerns with the regional health authority home care office. The Administrator can be reached through the MHAB office.
If you are unable to resolve your concerns with the regional health authority home care office, you may file an appeal directly with the MHAB.
Steps to filing an appeal:
Contact the MHAB office to request an appeal form, or obtain one from the MHAB website.
- Fill out this form and return it to the MHAB office. If you have any questions about how to fill out the form, please call the MHAB office at 9455408 (in Winnipeg) or toll free at 1-866-744-3257.
- You may have a designate submit the form on your behalf.
How does the appeal process work?
Appeals are reviewed and processed on a timely basis.When your appeal form is received and has been reviewed, you will be sent a Notice of Hearing form. This notice will tell you the date and location of your hearing. Appeal hearings are informal and confidential.
The MHAB may choose not to proceed to a hearing if it is determined that a resolution may be achieved.
Who attends the appeal hearing?
You have several options:
- You may attend the hearing in person, by telephone or, where possible, video conference.
- You may be represented by legal counsel.
- You may attend with or send a support person or designate to represent you if you cannot attend the hearing in person or by telephone.
The hearing will also be attended by:
- a minimum of three Manitoba Health Appeal Board members,
- appropriate regional health authority home care staff,
- the Administrator to the MHAB, and
- other representatives as requested by the board.
How will I know the result of the hearing?
When a decision is reached on your appeal, you and the regional health authority home care office will receive notice of the decision in the mail. The decision of the MHAB is final.
For more information, please contact:
Manitoba Health Appeal Board
102 - 500 Portage Ave.
Winnipeg MB R3C 3X1
Phone: (204) 945-5408
Toll Free: 1-866-744-3257
Fax: (204) 948-2024
E-mail: appeals@gov.mb.ca
