Procurement
Supplier Relationship Management
Working toward the goal of developing closer working relationships with suppliers, Manitoba Housing initiated a Supplier Relationship Management (SRM) program. The program is designed to strategically plan and manage our relations with suppliers that provide goods, services or construction to Manitoba Housing. This will increase efficiency, improve quality, reduce risk, and lower costs; maximizing best value for both parties in all business transactions.
The Supplier Relationship Management (SRM) program uses specific tools to gather and track supplier performance data across Manitoba. This data provides Manitoba Housing with an objective overview of supplier performance, which aides in better sourcing decisions, as well as identify and address supplier performance problems.
Manitoba Housing measures supplier performance based on the following key performance indicators:
- Safety
- Quality
- Delivery
- Cost
- Customer Service
The following documents are used to measure and analyze a supplier’s performance for performance management decisions:
- Builders’ Liens
- Consultant/Contractor Performance Evaluation Report Form (CPERF)
- Contract Letter
- Corrective Action Report (CAR)
- Non-Conformance Report (NCR)
- Supplier Recognition Letter
The following table outlines the actions determined at the discretion of the Procurement personnel reviewing supplier performance issues:
|
First Issue |
Second |
Third |
Fourth |
Safety |
CAR |
Procurement Review Committee (PRC) Review* |
Procurement Review Committee (PRC) Review |
Procurement |
Quality |
NCR |
NCR |
CAR |
Procurement |
Delivery |
NCR |
NCR |
CAR |
Procurement |
Cost |
NCR |
NCR |
CAR |
Procurement |
Customer Service |
NCR |
NCR |
CAR |
Procurement |
*Revised 05/13/2016
Manitoba Housing continues to review and make enhancements to the Supplier Relationship Management (SRM) program to meet the needs of the organization and suppliers.
Builders’ Liens
Manitoba Housing reviews and tracks the cause and results of all Builders’ Liens on Manitoba Housing assets.
Consultant/Contractor Performance Evaluation Report Form (CPERF)
The performance evaluation report lets the supplier know how well they met Manitoba Housing requirements based on safety, quality, delivery, cost and customer service.
Manitoba Housing issues a performance evaluation report to a supplier when the following occurs:
- There is a good, service or construction contract with Manitoba Housing’s Asset Management
- At the end of a contract
- During the contract; determined by the length of the contract
Manitoba Housing encourages suppliers wanting a project debrief to request a meeting at any time with the Contract Administrator before, during or after the project.
Contract Letter
Manitoba Housing procurement personnel courier communication to the supplier under the following circumstances:
- Response to supplier
- Compliance issue
- Breach of contract
- Termination of contract
Corrective Action Report (CAR)
A Corrective Action Report is issued to a supplier when one of the following occurs:
- Safety issue is identified
- Third occurrence of the same issue in the quality, delivery, cost or customer service categories
A written response identifying the root cause, preventative measures and corrective action is required from the supplier when Manitoba Housing issues a corrective action report.
A corrective action report helps:
- develop a thorough plan to keep projects on track
- open communication between a supplier and Manitoba Housing
- find resolution through identification of root cause, corrective action and preventative measures
Non-Conformance Report (NCR)
A non-conformance report is issued to a supplier for the first and second identified occurrence of the same issue in the following key performance indicators:
- Quality
- Delivery
- Cost
- Customer Service
Action to satisfy the requirements of the contract is the responsibility of the supplier. Further non-conformance reports may result in a Corrective Action Report, Contract Letter or performance review by the Procurement Review Committee.
Supplier Recognition Letter
A Supplier Recognition Letter identifies suppliers that provide Manitoba Housing with exceptional service.
A letter of recognition is issued to the supplier by procurement personnel when the following occurs:
- A supplier is identified as providing service that exceeds the requirements identified by Manitoba Housing in one or more of the key performance indicators; and
- The suppliers history with Manitoba Housing is in good standing
Contact Procurement
Manitoba Housing Procurement
500 - 352 Donald St.
Winnipeg MB R3B 2H8
E-mail: MHProcurement@gov.mb.ca
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