Case Contacts and Monitoring

Novel Coronavirus COVID-19

Contact Tracing

Case and contact investigation of confirmed cases of COVID-19 remains one of the most effective public health strategies to reduce transmission in our province.

Contact tracing is a critical step in helping to control and prevent further transmission of the COVID-19 virus. Close contacts of individuals who tested positive are notified when they are at risk and are instructed to take appropriate public health measures.

On this page:

What is contact tracing?

When a Manitoban tests positive for COVID-19, public health officials will immediately initiate a follow-up process to all individuals identified as a close contact to a case. They will:

What is a close contact?

A close contact is anyone who has been in close physical proximity (less than two metres or six feet) for more than 10 minutes to someone who has COVID-19. For more information, visit

Who does contact tracing?

To support case investigation, contact tracing and daily follow-up of cases and contacts during self-isolation (quarantine), you may be contacted by a public health official. Given the scale of Manitoba’s response, public health officials include regional public health staff, the Public Health COVID-19 Contact Centre, Canadian Red Cross, 24-7Intouch and other partners.

Statistics Canada, through an agreement with the federal government, will also be providing contact tracing services to Manitoba.

Contact tracing will now include follow-up automated phone calls and text messages for more efficient case monitoring and investigation.

Manitoba residents have access to the Health Canada COVID Alert app. The app provides digital COVID-19 exposure alerts once the app is downloaded to a smart phone. If the confirmed case has been using the COVID Alert app, a public health official will issue a one-time-key for the patient to enter into the app.

What can you expect during contact tracing?

Contact tracing consists of case investigations, contact notification, and active monitoring and follow-up.

If you have been diagnosed with COVID-19:

If you may have been exposed to someone with COVID-19:

Any information you share with public health is confidential and protected under the Personal Health Information Act. This means that your personal and medical information will be kept private.

Frequently Asked Questions

Public health officials in general conduct monitoring over the phone.

Public health officials will be calling from a wide range of numbers, some of which may include 204 or 431 area codes. To receive them you must remove any anonymous call-blocking settings on your phone.

Staff will never ask for personal information, such as banking information, social insurance numbers, credit card numbers, passport numbers, or other non-health related data.

Refer to the automated call system and case and contact management page on our website.