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Issue Resolution and Appeals Process

To provide consistency and fairness for Manitoba Housing tenants and applicants, decisions are based on program and standard operating policies and procedures. If you do not agree with a decision made by a staff member, you have the right to elevate your concern to the next higher level within Manitoba Housing.

Issue Resolution Process

If you are a Manitoba Housing tenant (leaseholder) and want to discuss an issue where you are in disagreement with the decision made by Manitoba Housing staff member, please follow these steps to address your concern(s):

Speak with your Property Manager or Tenant Service Coordinator. There may have been a misunderstanding or a need for more information to help resolve the issue.
If you still have concerns, please ask to speak with the District Manager or Program Manager for your area.

Contact information for your Property Manager, Tenant Services Coordinator, Program Manager and District Manager is available at Manitoba Housing properties or through the Housing Communications Centre (HCC) at 204-945-4663 or toll-free at 1-800-661-4663.

Most issues can be resolved through these steps. After these steps are taken, if further consideration is needed to resolve the issue, please email your concern to and it will be reviewed by an appropriate senior staff member to support a fair and equitable decision. The decision will be provided in writing to the tenant.

Appeals Process:

The appeal process is used to ensure fair and equitable delivery of the Manitoba Housing Rental Housing Programs for applicants and tenants, their representatives, and community housing providers.

An appeal should be submitted when an applicant or tenant, their representative, or a community housing provider believes that:

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