1.7.3 Complaint Review Process

Volume 1:

Agency Standards

Chapter 7:

Service Administration

Section 3:

Complaint Review Process



This section contains policies and standards regarding complaints against the actions of a child and family services agency or licensed adoption agency.

Complaints and appeals by foster home and adoption applicants and parents are covered in Chapter 1.5, Foster Care and Chapter 1.6, Adoption Services. Allegations against foster parents and adoptive parents involving child protection issues (including abuse) are covered in Chapter 1.3, Child Protection.

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